Cards and transactions
Understanding how to use your Benepass card, and modify existing transactions
28 articles
- How to order a physical card
- How do I activate my physical card?
- How to use your virtual card
- Why was my transaction declined?
- Why can't I reclassify my transaction?
- How to update your billing information
- Help, I lost my Benepass card!
- Which card do I use?
- How do I view my card details?
- How to replace a virtual card
- What to do when you receive a new card
- How to report a fraudulent charge
- How do I move a transaction to a different benefit?
- How to request merchant approval
- How do refunds work?
- Why did my purchase split into smaller transactions?
- I can't add my card to my mobile wallet
- What happens if I make an ineligible purchase?
- My physical card hasn't arrived yet
- What is the status of my transaction?
- How to check the status of your transaction or reimbursement
- Can I buy something that costs more than my available balance?
- Can I use my Benepass card with "Buy Now, Pay Later" services or payment plans?
- Which benefit will my card transaction use?
- Understanding your Benepass Flex card
- Tips for using your Flex Card: what to know at different merchants
- Can I use my card while traveling?
- Fixing a Blocked Card on OMNY