Cards and transactions
Understanding how to use your Benepass card, and modify existing transactions
27 articles
How to order a physical card
How do I activate my physical card?
How to use your virtual card
Why was my transaction declined?
Why can't I reclassify my transaction?
How to update your billing information
Help, I lost my Benepass card!
Which card do I use?
How do I view my card details?
How to replace a virtual card
What to do when you receive a new card
How to report a fraudulent charge
How do I move a transaction to a different benefit?
How to request merchant approval
How do refunds work?
Why did my purchase split into smaller transactions?
I can't add my card to my mobile wallet
What happens if I make an ineligible purchase?
My physical card hasn't arrived yet
What is the status of my transaction?
How to check the status of your transaction or reimbursement
Can I buy something that costs more than my available balance?
Can I use my Benepass card with "Buy Now, Pay Later" services or payment plans?
Which benefit will my card transaction use?
Understanding your Benepass Flex card
Tips for using your Flex Card: what to know at different merchants
Can I use my card while traveling?