To activate any physical Benepass card, you'll need to log into your account and activate it through the Cards page - you can't start using the card until this step is completed.

Once activated, your card is immediately ready for use. You can use it anywhere Visa is accepted. Your card will automatically draw from the best matched benefit based on your purchase.

Benepass and Flex cards will not require a PIN for use, though if you’re using a Flex card or HSA card, you may occasionally be prompted to enter a PIN. If this happens, you can bypass the PIN by either pressing “Enter,” selecting “Credit” if prompted on the terminal, or asking the cashier for assistance.

Make sure you are in the correct workspace. You can switch between workspaces by tapping the logo in the upper left corner of the app or website, or by visiting the Settings page and selecting "Switch workspace".

If you don’t see your Benepass card, it may be because your benefits haven’t gone live yet. Cards only appear after your program’s launch date.

If your benefits aren’t active yet, no worries — check back on the Cards page once your benefits go live, and your card should appear.

If you’ve confirmed:

and you still don’t see your card, please contact Benepass Support for help.

Verify you're attempting to activate the right card by matching the last 4 digits, and make sure you are entering the correct expiration dates or CVV details. It may take a minute for the activated status to be reflected, so make sure to reload the page to ensure the status has updated fully.

To activate a physical HSA card over the phone, follow the steps below: