Overview
If an employee enrolls in an HSA through Benepass but does not complete the HSA account opening process, Benepass cannot deposit contributions into the account.
To help administrators resolve this situation and avoid payroll and tax complications, Benepass will automatically close inactive HSA accounts after 90 days if the account remains unopened.
During this period, employees receive a weekly reminder to complete their account setup, along with notifications as they approach the closure deadline.
This article explains how employees are notified, how to identify closed accounts, and what actions administrators may need to take.
How employees are notified
Employees receive several communications encouraging them to open their HSA account before it is closed:
Welcome email when they are first enrolled in an HSA
Weekly reminders if the Unit account has not been opened
Account closure warning emails as the 90-day inactivity deadline approaches
Account closure confirmation if the account is closed due to inactivity
Accounts may be closed in one of two ways:
Closed due to inactivity – the Unit account was never opened
Closed by employee – the employee chose to close their account
How to view closed accounts
Administrators can identify closed accounts in the HSA Enrollment report in the Admin dashboard.
The report includes an Account closure date field, which is populated when an account status changes to:
Closed due to inactivity
Closed by employee
You can filter the report by Account closure date to find recently closed accounts.
What administrators need to do
If an account is closed due to inactivity and will remain closed, administrators should take the following steps:
Stop future HSA payroll deductions for the employee
Correct the employee’s paycheck(s) if deductions have already occurred
Submit negative deductions to Benepass via payroll integration deductions file to offset previously submitted deductions and notify Benepass Admin Support
Completing these steps helps resolve payroll liabilities and ensures the employee receives the correct tax treatment.
If an account has been closed due to inactivity and it has been determined that Benepass should reopen the account, please contact Benepass admin support for next steps.