Admin Support

Escalating Employee Issues

Generally, you can direct your employees to Benepass Support for any of their concerns. While we have a number of resources for employees in our Help Center, employees should feel comfortable knowing they can reach out to us for any additional concerns.

When should you escalate employee issues to your Admin Team?

In rare cases, you may notice patterns in your teams' concerns or discrepancies affecting multiple employees. When you notice these, please ping us right away! These could include, but are not limited to:

  • Multiple employees having trouble logging in
  • Contribution amounts are missing or incorrect
  • New hires do not yet have accounts
  • Special requests, such as:
    • Cancelling an employee's benefit expiration
    • Request to deny an approved expense
    • Adjusting an employee's balance
    • Adding a contribution to an employee's benefit 
    • Setting up a re-hired employee's account

Questions? We are happy to help! Please reach out to the Benepass Admin Support Team by emailing

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