When to contact the Admin Support Team
While we have a number of resources for our admins in our Help Center, we want you to feel comfortable knowing you can reach out to our Admin Support team for any additional concerns or questions that come up.
Below are some examples of when reaching out to Admin Support is applicable, but please note this is not an exhaustive list, and we are always here and happy to help!
Have questions or changes to your current benefits programs?
Examples here include:Adding a new benefit
Changing a benefit contribution or expiration cadence
Updating a benefit name
Updating a benefit contribution or expiration amounts
Have questions that have surfaced from your employees that cannot be answered on our Help Center?
Examples here include:Multiple employees experiencing continued login issues
Unexplained card issues/declines for multiple employees
Several employees missing benefit enrollments or contributions
Have questions or concerns after reviewing something on the Admin Dashboard or a report?
Examples here include:Admin(s) not able to log in to the Admin Dashboard on their end
Questions or need clarity on something from a report they ran on their end
Do you have an update to your Roster that cannot be done from your end?
Examples here include:Reactivating re-hired employees on Benepass
Adding a new enrollment to an existing employee's account
Requesting one-off contribution or expiration events
How to contact the Admin Support Team
Our Admin Support team is here to help you manage your program! If you have any support needs, please reach out to us at [email protected]