You only need to submit an expense for reimbursement when:

• You used a personal payment method (such as a personal card, cash, Venmo, or similar) instead of using your Benepass card for a purchase. 
• The item/service you purchased with your personal card is eligible under your benefits.

Why would I use my personal card instead of my Benepass? 

There are plenty of reasons you might want to do this, such as:

• If the item/service you want to purchase costs more than your remaining Benepass balance
• If you’re trying to earn credit card points while cashing in on your benefits
• If you’re having trouble with your Benepass card

What happens after I submit an expense?

• Once you submit an expense, the team will review it within 5 business days from submission.

  • If it's approved, we'll send payment within one business day. Once sent, payments usually arrive 3-5 days later, depending on your bank.
  • If we deny it and you believe it's an eligible purchase, contact Support by clicking on "Submit a request" in the top right corner of this page and someone from our team will review the reason for denial.
• Once you submit an expense, the team will review it within 5 business days from submission.
  
  
  • If we approve it, your reimbursement will be paid out via payroll the month after it is approved.
    *Note: Every company handles this a little differently - if you have specific questions about the timeline it's best to reach out to your payroll team.
  • If we deny it and you believe it's an eligible purchase, contact Support by clicking on "Submit a request" in the top right corner of this page and someone from our team will review the reason for declining.

Questions? We are happy to help! Please reach out to Benepass Support for any assistance.