You can submit an expense for reimbursement when:

• You used a personal payment method (such as a personal card, cash, or similar), and
• The item/service you purchased is eligible under your benefits.

Why would I use a personal payment method? 

You're encouraged to use your Benepass directly whenever possible! This ensures easy processing and no wait times for reimbursement. However, you might opt to use a personal payment method if:

• If the item/service you want to purchase costs more than your remaining Benepass balance
• The merchant does not accept credit card payments
• Only part of your purchase is eligible under your benefits

How will my expense be reimbursed?

Benefits are reimbursed either via direct ACH payment, or via payroll. If you are located within the United States, generally your expenses will be reimbursed via direct bank payment. If you are located outside of the United States, you will be reimbursed on your paycheck due to banking regulations.

To confirm your exact payment method, once your expense has been approved, navigate directly to it in the app or website. There, you'll see confirmation of whether it has been approved for direct payment to your bank, or payment in your paycheck.

What happens after I submit an expense?

• Once you submit an expense, Benepass will review it within 5 business days.

  If it's approved, we'll send payment within one business day. Once sent, payments usually arrive 3-5 days later, depending on your bank.

  If we deny it and you believe it's an eligible purchase, contact Support by clicking on "Submit a request" in the top right corner of this page and someone from our team will review the reason for denial.

• Once you submit an expense, Benepass will review it within 5 business days.

  If it's approved, your reimbursement will be paid out via payroll, typically the month following. Every company handles this a little differently - if you have specific questions about the timeline it's best to reach out to your payroll team.

  If we deny it and you believe it's an eligible purchase, contact Support by clicking on "Submit a request" in the top right corner of this page and someone from our team will review the reason for denial.