My reimbursements are sent via direct ACH
Approved expenses are reimbursed directly to your chosen bank account via direct deposit.
Benepass reviews expenses within 5 business days
Approved expenses are paid automatically
Payment arrives in your bank account 3-5 business days after approval
You can confirm if a benefit is reimbursed through ACH by navigating to the Payments section of the expense. If you see Approved for direct payment to your bank, the reimbursement for this benefit will be processed via direct ACH to your verified bank account.
Payments typically arrive from "Benepass", "BP Payout", "Unit", or a combination.
My reimbursements are sent via payroll
Approved expenses are reimbursed by your employer via payroll.
Benepass reviews expenses within 5 business days
Approved expenses are paid through your employer's payroll
Expect payment in your paycheck, typically the month after approval
You can confirm if a benefit is reimbursed through payroll by navigating to the Payments section of the expense. If you see Approved for payment in your paycheck, the reimbursement for this benefit will be processed via payroll.
For specific payment timing details, please contact your payroll team.
Common questions
What's the status of my reimbursement?
To check the status of a reimbursement, first navigate to the specific expense in your app. If your expense is "approved," the payment will be sent according to the schedule outlined above.
If your expense is "pending," it is still waiting to be reviewed by Benepass. If your expense shows "Needs information," this means Benepass needs more information from you before the expense can be approved. Please review the prompts by clicking into the expense to view more, and upload any necessary information.
If your expense is "denied," it means it was not eligible for reimbursement under your benefit's policies. This could be due to ineligibility of the items/services purchased, an ineligible vendor, an ineligible service date, or more.
The amount I received doesn't match the amount of the expense submitted
Approved expenses under the same benefit are sent in batch payments. If you had two or more expenses approved under a single benefit in short succession, you can expect to receive a single payment for both approved expenses.
If you are reimbursed via payroll, you can expect to receive a lump sum of all approved expenses in a given time period, regardless of benefit.
It's been more than five business days, and my expense hasn't been approved
If you have submitted an expense that still shows as "pending" after 5 business days from submission, please contact Benepass Support.
I haven't received my reimbursement payment even though it was approved
First, confirm how your reimbursement will be sent, either via direct ACH or payroll, by navigating to the Payments section of the expense.
Then, if applicable, make sure your bank account is successfully validated and that the last 4 digits of your linked account match the bank account you’re reviewing.
Next, open the expense in your app and view the payment details. You should see a date of approval under the payment bar. Payments expected via direct ACH are sent automatically once approved and typically arrive in your bank account within 3–5 business days. Check your bank statement for any deposits from Benepass, BP Payout, Unit, or a combination of these.
For payments expected via payroll, you can expect the reimbursement to be included in your paycheck, typically in the month following approval. For specific payment timing details, please contact your payroll team.
If you still cannot locate your payment, please reach out to Benepass Support for help.