To receive reimbursement payments via direct deposit, you'll need to validate your bank account with Benepass. There are two ways to complete this process: through Plaid's secure login system or by providing your account and routing numbers and verifying a microdeposit.
Before you begin
You must be based in the US to receive direct deposit reimbursements
Have your bank account and routing numbers handy if using the manual validation method
If you are located outside the US, you will receive reimbursements via payroll. Please contact your employer's HR or Payroll team for additional details.
Steps
Validate using banking credentials
This option will ask you to provide your banking login credentials for instant verification. Benepass will not receive any information about your credentials, login details, account balances, or other. Plaid only provides Benepass with the account details necessary to validate your bank account, such as your account and routing numbers, without confirming a microdeposit.
Navigate to the Settings page
Click into the "Bank account" tab
Click "Connect account"
Select your bank from the list or search for it by name
Follow the prompts to log in through your bank's secure system
Refresh the page - you should see a green "Verified" status
If you prefer not to validate your bank account using your banking credentials, please use the account and routing numbers method below.
Validate using account and routing numbers
This option will ask you to provide your bank account's account and routing numbers. A microdeposit will be sent to this account in 12-24 hours, and you'll need to verify it to validate your bank account.
Navigate to the Settings page
Click into the "Bank account" tab
Click "Connect account"
Scroll to bottom of bank list and click "Link with account numbers"
Enter your associated routing number
On the next page, select "Enter account number instead"
Enter account number
Enter your full name exactly as it appears on the account being verified
Choose the account type
Select Authorize
Depending on your banking institution, the verification code may arrive within a few minutes. In some cases, it can take up to 12–24 hours for a $0.01 micro-deposit containing a 3-letter code to appear. Once sent, this code will look like:
Return to Settings and click "Verify account"
Enter the 3-letter code from the micro-deposit
Look for the green "Verified" status
What to expect
Once your account is verified, you'll be able to receive reimbursement payments via direct deposit. Payments typically arrive 3-5 business days after an expense is approved, depending on your bank's processing times.
About bank verification with Plaid
We use Plaid to securely verify bank accounts. Plaid is a trusted, industry-leading bank verification service that uses bank-grade encryption. Your banking credentials are never shared with or stored by Benepass as Plaid handles the verification process directly. Both our website and mobile apps follow industry best practices to keep your data safe.
Troubleshooting
My bank isn't listed
Try the account/routing number method instead, which works for nearly all US banks.
I haven't received the microdeposit
Double-check you entered the correct account information
Allow up to 24 hours for the deposit to appear
Look for a $0.01 deposit with a 3-letter code in the memo line
Make sure you're checking the correct account
Contact Benepass Support if you still don't see it after 24 hours
I have a US bank account, but I am located outside the US
Due to banking regulations and system configurations, Benepass is only able to send direct reimbursement payments to users who are located in the United States with US banking institutions. You will receive all reimbursement payments via your employer's payroll, usually the month following expense approval.