• Why was my transaction declined?
• How do I move a transaction to a different benefit?
• Which benefit will my card transaction use?
• Why can't I reclassify my transaction?
• How to report a fraudulent charge
• What happens if I make an ineligible purchase?
• Where is my merchant refund?
• How do merchant refunds work while employed and post-termination?
• Oops, I accidentally spent my HSA funds on a non-HSA purchase!
• Can a card transaction be split between benefits?
• Can I combine the balance from my different benefits or will the card decline?
• Why did my purchase split into smaller transactions?
• Can I buy something that costs more than my available balance?
• What is the status of my transaction?
• How to check the status of your transaction or reimbursement
• Tips for Using Your Flex Card: What to Know at Different Merchants
• How to request merchant approval
• Can I use my Benepass card with "Buy Now, Pay Later" services or payment plans?
• My card declined at a merchant from the Explore Page
• Declined: Card not active
• Declined: Cardholder Verification Required
• Declined: Incorrect Billing Postal Code
• Declined: Incorrect Card Details
• Declined: Insufficient Balance
• Declined: Insufficient Funds
• Declined: Not an Eligible Purchase
• Declined: Webhook Timeout