Employees

Browse by topic

• Getting Started

  • What information does Benepass need from me to complete my account set up?
  • Get to know your benefits in 3 simple steps
  • Getting Started Guide
  • What is Benepass?
  • How to Contact Benepass Support
  • How to Log In

  See all 11 articles

• Cards and transactions

  • Managing cards
  • Card spending

• Reimbursements

  • How to choose a bank account
  • How do I submit an expense?
  • I do not have a receipt from my dependent care provider, can I still submit an expense?
  • Why was my expense denied?
  • When should I submit an expense?
  • How long will it take to receive my reimbursement?

  See all 9 articles

• Receipts and documentation

  • I don't have a receipt for my transaction
  • When do I need to add a receipt?
  • How to add a receipt to a transaction
  • I added a receipt, why does it still say "Needs Information?"
  • What happens if I don't provide a receipt for my pre-tax transaction?
  • What is a Letter of Medical Necessity (LMN)?

• Lifestyle Benefits

  • Can I transfer funds between benefits?
  • What can I buy?
  • When will my funds expire?
  • What are employer contributions?
  • What happens if my funds expire?
  • What purchases are taxable?

  See all 9 articles

• Pre-tax Benefits

  • Elections, contributions, and expirations
  • Flexible Spending Accounts (FSA)
  • Health Savings Accounts (HSA)
  • Commuter Benefits (Transit/Parking)

• Employment changes

  • How can I access my Benepass account after I leave my job?
  • I'm no longer with my employer. What happens to my pre-tax benefits?
  • How do I submit pre-tax expenses after leaving my employer?