Declined Transactions

How to request merchant approval

To request approval for a new merchant, you'll need to attempt a transaction first. This allows Benepass to review the merchant's billing information and verify eligibility within your benefits program.

Before you begin

Check your benefit policy in the Benepass app or website to confirm allowed merchant categories. Be sure to use your Benepass card for the transaction.

Steps

  1. Attempt to make a purchase with your Benepass card at the desired merchant
  2. If the transaction is approved, no further action is needed
  3. If the transaction is declined, contact Benepass Support
    1. Include details about the attempted transaction, such as date, amount, and merchant name

What to expect

Benepass will review the merchant's billing information from your attempted transaction. If the merchant is eligible under your benefits program, Benepass will approve them to prevent future declines.

Was this article helpful?

1 out of 2 found this helpful

Have more questions? Submit a request