Learn how to check the status of your card transactions, receipt submissions, and reimbursement requests directly from the Benepass app. You can track expenses from the moment you make a purchase through final approval and payment.

Steps

1. Navigate to your transactions by clicking "View all" from the home page, or finding a specific transaction 
2. From the main transactions list, you'll be able to view the status of Pending, Needs Information, Complete, or Declined.
3. You can click into any transaction to view more details, such as date of approval for reimbursements or specific decline reasons for declined transactions.

What do the statuses mean?

Pending: the transaction is still processing with the merchant or is in line to be reviewed by the Benepass team. This status typically lasts 1-3 business days for card transactions, and up to 5 business days for expenses. 

Needs information: the purchase requires a receipt or additional documentation to process. If a receipt was already uploaded, confirm that the receipt is correct, legible, and contains all required information.

Declined: the transaction was declined or the expense was denied. To view more details, click in to the transaction to view why the card was declined, or check your email for decline notifications containing more information.

Approved: your purchase was approved! No further action is needed. Merchants will receive their payment as expected, and reimbursement payments will be paid to you automatically via ACH or via payroll, depending on your benefit configurations.

Common questions

When should I expect to receive a reimbursement payment?

Once approved, your payment will be sent to you automatically, if ACH payments are allowed under your benefit. Generally, you can expect to see the payment arrive to your chosen bank account 1-3 days later, depending on processing times.

For benefits reimbursed via payroll, you will typically see payment on your paycheck the month following approval. For exact timing details, please contact your payroll team.

I added a receipt but it still says "Needs information"

If you already added a receipt but the transaction was moved back to a "Needs Information" status, it means your receipt was not accepted. For more details on how to resolve, please check here: I added a receipt, why does it still say "Needs Information?"

I can't find the transaction I'm looking for

First, check that you're viewing the correct date range, verify which benefit account was used, and confirm the transaction amount. If you're looking for a transaction that was refunded, keep in mind that occasionally refunds will result in the transaction simply "disappearing" from your account history, as if it never happened!

If you still can't find your transaction, please contact Benepass Support and provide as much detail as possible, such as the purchase or submission date, merchant name, amount, benefit, and so on.