Perks

How do I know if my receipt/expense was approved?

If you are wondering how to know if the receipt you submitted in an expense was approved, simply check what the status says. It could say any of the following:

Approved: your expense was approved! This means no further information is needed from you and payment will be processed via ACH or payroll, depending on your program.

In Review: we are still reviewing your expense. If it's been over 5 business days since you submitted it, don't hesitate to contact our support team and ask for an update!

Pending: the transaction is still processing with the merchant. Depending on the merchant, this can take from 1-3 business days.

Needs information: we need a receipt (if none was uploaded) or additional information to process your expense. If you already uploaded a receipt, please make sure the amount in the receipt matches the amount requested, that the receipt indicates the merchant, date of purchase, and item purchased. If these are all there, your receipt may need manager approval depending on your benefit and employer. If you are unsure as to what it needs to be processed, please contact our support team. 

Denied: this means we reviewed the expense but it either isn't eligible in your benefits program or the information included is not enough to approve the expense. To see more about why we may have denied an expense, check out this article

Questions? We are happy to help! Please reach out to Benepass Support for any assistance.

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