Your expense may have been denied due to eligibility issues, missing documentation, or incorrect submission details

Why?

Benepass review all expenses with your specific benefit's configurations in mind. If your expense has been denied, it means that your request did not meet all the requirements set by your benefit to be approved. 

Common reasons

Eligibility

The purchase isn't eligible under your benefits program. Check your specific benefit policy in the Benepass app or website under "What can I buy?" to view eligible items and merchants.

Receipt information

If your purchase was clearly eligible under your benefit, your expense may not have had enough information to approve. This could look like a receipt without enough information about the item/service, date, or amount, or a receipt that does not match the information provided in the expense.

Additionally, your benefit may require additional pieces of documentation, such as a manager's written approval or a company specific form. Check to make sure all the required details were submitted.

Service dates

An eligible purchase may be denied due to ineligible service dates - meaning that the purchase was made outside the allowable window for your specific benefit. 

This can happen with pre-tax benefits, for purchases made outside of the plan year, or for lifestyle benefits, with purchases made before a benefit was launched.

Incorrect benefit

If you are enrolled in multiple benefits, it can be easy to accidentally submit an expense under the wrong benefit. If you don't notice this before your expense is denied, not to worry - simply resubmit it under the correct benefit.