Hi there! We're happy to help answer your questions and troubleshoot anything that you need. For the quickest resolution, please search our Help Center for a keyword of the question you have, and you will likely be able to find an answer or instructions right away.
If you are wondering why your transaction was declined, check out our Declined Transactions section for more information.
The best way to reach the support team is by clicking "Submit a ticket request" in the top right corner of this page, or, by selecting the menu option in the upper right-hand screen of the mobile app and clicking "Contact support". You can find the "Contact support" button by expanding the left sidebar within our website.
If you are asking about a specific transaction, you should include the amount, date, and merchant of the transaction so we can help as quickly as possible.
Once you send your email, you will hear back from us within 1-2 business days. We added a guidance video below that will walk you through the ticket request submission.
Does Benepass offer live/phone support?
We do not offer phone or live chat support at this time, but we do our best to answer all of your questions and concerns as quickly as we can!
Questions? We are happy to help! Please reach out to Benepass Support for any assistance.