How to report a fraudulent charge

Fraud is defined as an unauthorized transaction - one that was not initiated by you, often at vendors and merchants you do not recognize.

Duplicate or incorrect transactions from merchants you are purchasing from are not the same as fraud - you’ll need to contact the merchant to refund those charges.

If you do notice a transaction on your Benepass card that you believe to be fraudulent, the first step will be to report it.

To do so, please reach out to us by clicking "Submit a request" in the top right corner of this page for further assistance. We'll be able to assist in deactivating and reissuing a new card, as well as disputing any fraudulent charges placed. 

Card lost or stolen with no fraudulent activity? We can help with that too! On the Benepass app home page, you can click on the card details of the lost or stolen card to report this.

Questions? We are happy to help! Please reach out to Benepass Support for any assistance.

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