If you've received a notice from Benepass regarding an expense or transaction that still shows as 'needs information,' it means we require additional details to finalize processing. This may be due to missing information on the uploaded receipt(s) or an incomplete approval step. 

Please review the email notice you received for more details on what is missing. Additionally, you can find more information about the notification by visiting 'Why am I getting notices about missing information on an expense or transaction?'

If you're curious about what purchases will require a receipt, you can check your employer's policy by heading to Accounts > Benefit > View overview.

If you have updated your receipts to include all the necessary info, plus manager approval if needed, and your transaction or expense is still pending, then contact Support by clicking the link below and include the date, merchant, and amount of the expense or transaction you'd like us to take a look at.

Questions? We are happy to help! Please reach out to Benepass Support for any assistance.