When a transaction is marked "Needs Information," you must upload a receipt to complete the purchase. Failure to do so may temporarily block your card spending.
What makes a good receipt?
A valid receipt should clearly show:
- Each item/service purchased
- Purchase date
- Total cost
- Merchant name
- Payment method
- Service date, if applicable
The receipt must be clear, well-lit, and in an accepted file format like .jpg, .heic, or .pdf. You can upload multiple images for a single transaction if needed.
How to upload a receipt
- Navigate to the Benepass Home page of the app or website
- From the Recent transactions section, select the transaction if visible, or click "View all" to see all transactions
- Click in to view transaction details, and scroll down to see the sections that require information,
- Upload necessary receipts or required documentation, then save.
Common questions
What purchases will require receipts?
Receipt requirements vary by benefit type and transaction, as well as benefit specific configurations that may be required by either the IRS or your employer. While some transactions are automatically verified, others need detailed receipts to confirm the expense was eligible.
You can confirm your benefit's specific rules by navigating to Accounts, clicking the specific benefit, then clicking "View more" and selecting "Required documentation."
Why are receipts required for some purchases?
Different benefits require receipts for various reasons. For pre-tax benefits, IRS regulations mandate that purchases must verify that funds were used for eligible expenses, either through verified merchant generated data, or through receipt images.
Receipts for lifestyle benefits purchases may be required by your employer to ensure compliance with company policies and verify appropriate use of funds.
While not required, it is advised that you provide receipt documentation for purchases made with HSA funds to serve as protection in case of a tax audit.
I don't have a receipt
No receipt? Don't worry. Contact the merchant for a duplicate, check emails for digital receipts, or use alternative documentation like an explanation of benefits (EOB). If all else fails, reach out to Benepass Support.
Best practices
The key to successful receipt management is developing good habits early. Remember to request physical or digital receipts when shopping, submit receipt images promptly when they are requested, and always keep copies.
When making purchases, request itemized receipts if standard ones don't provide enough detail. Many merchants can email digital receipts, which are easier to track and submit. Make sure you're subscribed to email or app notifications to ensure you don't miss anything.