Declined Transactions

Declined: Incorrect Card Details

There are a few reasons why your card may be declined due to incorrect card details: 


Most commonly, you will see this decline reason because of a typo in the card's expiration date or 3-digit CVC. It is also good practice when you see this decline to double-check that you are using the correct billing address, though if there is an issue with the billing zip code you will most likely see this decline instead. 

If you have tried the transaction twice already and double-checked for human errors, contact us by clicking "Submit a request" in the top right corner of this page so we can help troubleshoot further. 

Questions? We are happy to help! Please reach out to Benepass Support for any assistance.

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