• Approved expenses are reimbursed directly to your chosen bank account via direct deposit.

  • Benepass reviews expenses within 5 business days
  • Approved expenses are paid automatically
  • Payment arrives in your bank account 3-5 business days after approval

  Payments typically arrive from "Benepass", "BP Payout", "Unit", or a combination.

• Approved expenses are reimbursed by your employer via payroll.
  
  
  • Benepass reviews expenses within 5 business days
  • Approved expenses are paid through your employer's payroll
  • Expect payment in your paycheck, typically the month after approval
    
    For specific payment timing details, please contact your payroll team.

Common questions

What's the status of my reimbursement?

To check the status of a reimbursement, first navigate to the specific expense in your app. If your expense is "approved," the payment will be sent according to the schedule outlined above.

If your expense is "pending," it is still waiting to be reviewed by Benepass. If your expense shows "Needs information," this means Benepass needs more information from you before the expense can be approved. Please review the prompts by clicking into the expense to view more, and upload any necessary information.

If your expense is "denied," it means it was not eligible for reimbursement under your benefit's policies. This could be due to ineligibility of the items/services purchased, an ineligible vendor, an ineligible service date, or more. 

The amount I received doesn't match the amount of the expense submitted

Approved expenses under the same benefit are sent in batch payments. If you had two or more expenses approved under a single benefit in short succession, you can expect to receive a single payment for both approved expenses.

If you are reimbursed via payroll, you can expect to receive a lump sum of all approved expenses in a given time period, regardless of benefit.

It's been more than five business days and my expense hasn't been approved

If you have submitted an expense that still shows as "pending" after 5 business days from submission, please contact Benepass by clicking on "Submit a request" in the top right corner of this page.

I haven't received my reimbursement payment even thought it was approved

First, if applicable, make sure your bank account is successfully validated and confirm the last 4 digits of your chosen bank match the account you are reviewing.

Find the expense in your app and click to view more details. You should see a date of approval under the payment bar. Payments are sent automatically one approved, and typically arrive to your bank account 3-5 days later. Check your bank statement for any incoming payments following the date of approval. Payments typically arrive from "Benepass", "BP Payout", "Unit", or a combination.

If you still cannot locate your payment, please contact Benepass by clicking on "Submit a request" in the top right corner of this page.