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How long will it take to receive my reimbursement?

  • For users based outside the US, reimbursements are paid by your employer via payroll, typically the month after your expense was approved. Here's an estimate of this timeline:

    •  The Benepass team reviews the expense within 5 business days.
    • We provide a report of all pending reimbursements that your employer can check at any time. Typically, this report is pulled by your HR and Payroll teams once per month.
    • Generally, the reimbursement will come in your paycheck the month after your expense was approved.

      If you have submitted an expense that still shows as In review after 5 business days from submission, please contact us by clicking on "Submit a request" in the top right corner of this page and someone from our support team will help you out.

      If your expense status is Complete and you have questions about when you can expect to receive the payment in your paycheck, please reach out directly to your Payroll for information specific to your employer.

Questions? We are happy to help! Please reach out to Benepass Support for any assistance.

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