If you submitted an expense, you can check the status via our app or website! Simply check Recent Transactions and find the expense you submitted.
While it's being reviewed (normally within 5 business days from submission), you will see the expense appear as Pending.
Once a decision has been made on your expense, if it has been approved, you will see the status change to Approved. Once a reimbursement is approved, if you're based in the US, payment will be sent automatically. Once sent, payments usually arrive 3-5 business days later, depending on your bank.
Occasionally, we may require some additional information to be able to make a decision, in which case the status will change to Needs Information. This normally means the submitted receipt doesn't have enough information, or in some cases, we need to see proof of additional approval. If you see this in your account and aren't sure why, you can always message us by clicking "Contact Support" in the bottom left corner of this page to get more information.
If you see Denied and you think your expense should have been approved, you can always contact us by clicking "Contact Support" in the bottom left corner of this page.
Questions? We are happy to help! Please reach out to Benepass Support for any assistance.