When you make purchases with your Benepass card, or if a submitted expense needs more details, you may need to provide receipts or additional documentation for certain transactions based on your benefit's guidelines.
Before you begin
Make sure your receipt meets the necessary guidelines. It should be itemized and easy to read, including information on the merchant, purchase date, payment method, purchase total, and items or services.
Steps
To add a necessary receipt or proof of approval to an existing transaction:
- Login to your Benepass app
- From Updates, click to be taken directly to the transactions needing information or click "View all" to see all transactions
- Click in to view transaction details, and scroll down to see the sections that require information
- Upload necessary receipts or required documentation, then save
What to expect
If your transaction requires additional review, it will update to "Pending", while it waits to be reviewed by the Benepass team. If further information is required from you, you'll be notified via email.
If your transaction does not require additional review, it will update to "Complete."