Because we provide a single card for multiple benefits, it’s always possible that a purchase won’t go under the benefit you want it to. But don’t worry — it’s easy to switch what benefit your transaction is pulling from, even once the money has already been taken out of your card.
To update the benefit a transaction is pulling from:
- Select the transaction in question by navigating to 'Recent transactions' from the Home page
Look to the right of the benefit name — do you see a small grey pencil?
- If yes: that means you can update which benefit this transaction is pulling from! Tap the pencil, choose a different benefit, then press the “Change Benefit” button.
- If no: that means that this transaction can’t be moved to a different benefit at this time.
If you notice that a transaction is consistently getting put under the wrong benefit, or that you’re not able to update which benefit a transaction falls under even though it’s eligible under more than one benefit, please reach out to our support team.
Questions? We are happy to help! Please reach out to Benepass Support for any assistance.