To activate any physical Benepass card, you'll need to log into your account and activate it through the Cards page - you can't start using the card until this step is completed.

Before you begin

• Have your physical card in hand - you'll need details from the actual card
• Make sure the last 4 digits on your physical card match the card you're trying to activate in the app

Steps

• To activate a physical card directly from the app or website, follow the steps below:

  1. Log in to your correct workspace
  2. Navigate to the Cards page
  3. Scroll or browse until you see the card you wish to activate
  4. Click or tap to view more details, then click "Activate Card”
     
  5. If prompted, enter the expiration date and three-digit CVV

• To activate a physical HSA card over the phone, follow the steps below:

  1. Call +1 (844) 909-1619 and follow the prompts
  2. You will need to provide full card details, as well as cardholder information
  3. You may be given the option to set a PIN if you'd like

What to expect

Once activated, your card is immediately ready for use. You can use it anywhere Visa is accepted Your card will automatically draw from the best matched benefit based on your purchase.

Benepass and Flex cards will not require a PIN for use, though you may sometimes be prompted to enter one when making purchases with a Flex card (in most cases, you can skip this prompt by hitting enter or asking the cashier for assistance.)

Troubleshooting

I can't find the matching card in the app

Make sure you are in the correct workspace. You can switch between workspaces by tapping the logo in the upper left corner of the app or website, or by visiting the Settings page and selecting "Switch workspace".

If you have checked all your workspaces and can't find the matching card, please contact Benepass Support.

Card won't activate

Verify you're attempting to activate the right card by matching the last 4 digits, and make sure you are entering the correct expiration dates or CVV details. It may take a minute for the activated status to be reflected, so make sure to reload the page to ensure the status has updated fully.