Troubleshooting

I can't add my card to my mobile wallet

If you are having trouble adding your virtual card to Apple Pay, Google Pay, or Samsung Pay, a few simple steps will resolve most issues. 

Card has been deactivated or cancelled

Cards that have been deactivated or cancelled cannot be added to a mobile wallet. Check that your card is active by accessing the app, and confirming on the Cards page that the card is present and active.

Wallet requires one-time verification password

Some phone carriers initiate a one-time verification code before a card can be added to your digital wallet. If you have not received that code, please contact Benepass Support and provide your phone number, including the country code. This will allow Benepass to confirm additional cardholder details that may be necessary for wallet verification.

Card has already been added

You may have been issued more than one card by Benepass. Check your wallet to confirm that a card with the same last four digits has not already been added.

Other recommended troubleshooting

For persistent errors, we recommend restarting your phone and ensuring your operating system is updated to the latest version. You'll also want to check your internet and carrier settings to ensure your phone plan is working as expected. Lastly, try removing and re-adding the card if you've had payment problems. 

If you're still not able to add your Benepass card to a mobile wallet, please contact Benepass Support in addition to contacting your provider, Google Pay, Apple Wallet, or Samsung Pay.

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request