If you're having trouble accessing your Benepass account, follow these steps to identify and resolve common login problems.
Are you using your employee email address?
Benepass accounts are generally established under the email address you use for work. If you have multiple email aliases - for example, jane.doe@acme.com and jdoe@acme.com - make sure to try both.
Did you join your company recently?
During your first week, you'll receive a welcome email from Benepass with information on how to access your new account.
If you don't receive an email during your first week, Benepass may need some additional details from your employer to set up your account. Please contact Benepass Support and provide your full name, employer, and start date.
Trouble receiving email codes?
When logging in with the email code option, you can expect to receive an email to your inbox in about 60-90 seconds, though in rare cases you may need to wait up to 5 minutes.
If you have not received a first email code after 5 minutes, check your spam or trash in case the message was automatically filtered. The email will always send from: donotreply@getbenepass.com.
If you have initiated the email code option multiple times, make sure to wait at least 5 minutes from your last initiated attempt to ensure you receive the most updated code to your inbox. The code will change on each request, so make sure you're using the most recently sent code.
Trouble using your company's SSO authenticator?
When logging in with your company's SSO authenticator, make sure that you are successfully logged into your SSO account on the same device. If attempting to login from a personal device, you may need to login through your company's SSO first.
If you have received a provisioning error, this indicates that your company SSO has not been fully set up for your account. Please contact your company's IT team for assistance.
No longer with your employer?
If you hold a Health Savings Account (HSA) or Flexible Spending Account (FSA) that's been configured with a runout or grace period, your account will be automatically updated to your backup email after you leave your employer.
Login using your backup email address and the email code option.
Is your app on the latest version?
Check that your mobile app is fully up to date, close out of the app completely, and try again. You can also try to log in to your account via our website.
Have you cleared your cache recently?
Lastly, it doesn't hurt to check - have you cleared your cache recently? Try logging in via incognito window on your browser and see if you're successful. If not, and you've tried all the steps above already, please contact Benepass Support.