My physical card hasn't arrived - Troubleshooting

After you order your physical card through the app:

You can typically expect it to arrive 7-10 business days from the time of order – this varies just a bit depending on location across states.

If you still don't see it in that time frame:

  • Tap on the physical card
  • Double-check the address entered for shipping details

If everything looks correct, but you still haven't received a card, please contact Support by clicking on "submit a ticket request" in the top right corner of this page and someone from our team will help you out. 

Questions? We are happy to help! Please reach out to Benepass Support for any assistance.

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