When your account balance is running low, Benepass will run a top-up based on the amount we project your employees will spend in the near future. This is to prevent unwanted declines, and keep your employees spending!
For record-keeping purposes, you can find a history of top-ups in the Admin Dashboard by navigating to the "Platform Funding" tab on the left-hand side of your screen and looking at the transactions under the "Platform funding payments" section. You should also have a record of any ACH transfer we've initiated in your email, sent from Benepass Customer Support.
Questions? We are happy to help! Please reach out to the Benepass Admin Support Team by emailing firstname.lastname@example.org.