Using your card 101

How to replace a virtual card

If at any time you require new virtual card details, you can replace your virtual card easily from the app or website. Please follow the below steps to replace your virtual card.

Steps

If your previous virtual card has already been cancelled, proceed straight to the steps below:

  1. Open the Cards page in the Benepass app
  2. Click "Create card"
  3. Verify your details
  4. Create your new virtual card

If you first need to cancel your current virtual card, follow these steps:

  1. Select your current virtual card
  2. Scroll to "Report card lost or stolen"
  3. Confirm the cancellation
  4. Return to Cards page and refresh, if needed

What to expect

New virtual card details will be available right away and can be used immediately. Your previous card details will no longer work for any transactions. Make sure to update your card information in your mobile wallet and with any merchants who have your details on file. 

For more information, read here: What to do when you receive a new card

My virtual card details were compromised

If you suspect your virtual card has been compromised, act promptly to prevent unauthorized transactions.

If you suspect fraudulent transactions have occurred on your account, please refer to this article for next steps: How to report a fraudulent charge

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request