Bank account has errored
It's common for banking institutions to require re-verification of any authorized connections after a certain amount of time. If you initially validated your bank account using your banking credentials, you will be asked to reverify from time to time to ensure the connection remains active.
If you have received notice that your bank account needs to be reverified, please follow the same steps to validate your account using your login credentials or, if you'd like to be prompted less frequently, you can instead validate the old fashioned way using account and routing numbers.
Follow the instructions in our guide: How to choose your bank account
Bank not supported via Plaid login
While Plaid supports most major banking institutions using login credential verification, some banks are not supported with this method.
If you have been unable to find your bank in Plaid's list of available institutions, or if you've had trouble successfully validating your credentials, you'll need to instead validate using Account and Routing numbers.
Follow the instructions in our guide: How to choose your bank account
Unable to confirm 3-letter verification code
If you've been unable to find the correct 3-letter microdeposit code in your account, review the following steps:
- Confirm you are checking the correct account
- Allow 12-24 hours for the code to appear
- Look for the $0.01 micro-deposit with 3 letters on your bank statement
- Once found, return to Settings > Verify account > Enter the code
Bank account has changed
If you've had a change in banks, or would prefer to change which account you receive your reimbursement payments to, you're welcome to change your chosen bank account at any time. Here's how:
- Go to Settings, locate your current linked bank account, and select 'Choose different account'
- Accept the prompt and follow the instructions to verify your new account