If you're having trouble linking your bank account via account log-in, the easiest way to link your bank account is by using your account and routing number. 

Here's how to link your bank account using your account and routing number:

1. Log in to your account from our website or mobile app.
2. Navigate to the Settings page.
3. Click "Link Account."
4. In the Plaid interface, scroll to the bottom of the listed banks and click "Link with account numbers." 
5. Input your account and routing numbers (and anything else the system asks from you)
   1. After you've submitted your information, watch your bank account for the next 12-24 hours for one $0.01 micro-deposit along with a unique 3-letter code to hit.
6. Once you receive that micro-deposit and 3-letter code, navigate back to the Settings page and click "Verify account." Input the 3-letter code, and you'll be ready to get reimbursed!

Once successfully completed, you will see a green "Verified" button next to your bank account. This means you are all set! 

Questions? We are happy to help! Please reach out to Benepass Support for any assistance.