Overview
Bank and peer-to-peer (P2P) payment records, such as Venmo, Zelle, Cash App, PayPal, or a bank or credit card transaction, can show that a payment was made, but they don't provide enough information to verify what was purchased or whether the expense is eligible under your benefit.
To review your expense, we may ask you to upload additional documentation that clearly identifies the goods or services you purchased.
Bank transactions
A bank or credit card transaction typically includes:
The merchant name
The transaction date
The amount paid
While this confirms that a payment was made, it doesn't include details about the goods or services purchased. Additional documentation helps us determine whether your expense is eligible under your benefit.
Examples of acceptable supporting documentation
Depending on your purchase, acceptable documentation may include:
Gym memberships: Membership agreement, enrollment confirmation, active membership verification, or your initial contract
Classes or programs: Registration confirmation or enrollment receipt
Services: Itemized invoice, appointment confirmation, or receipt
Retail purchases: An itemized receipt or other documentation that clearly describes the items purchased
Peer-to-peer (P2P) payments
Peer-to-peer payment services, such as Venmo, Zelle, Cash App, and PayPal, typically show:
The recipient
The payment date
The amount paid
These records confirm that money was transferred but don't identify what was purchased. Because of this, we'll need additional documentation to verify that the expense is eligible under your benefit.
Examples of acceptable supporting documentation
You can upload documents such as:
An itemized receipt (if available)
An invoice
An appointment confirmation
A registration or enrollment confirmation
Any other documentation that clearly identifies the goods or services purchased
Why is additional documentation required?
Payment records only confirm that a payment or transfer occurred; they don't show what was purchased. Supporting documentation helps us verify that your expense is eligible under your employer's benefit and allows us to process your reimbursement or transaction as quickly as possible.